orchard contains hemp-derived delta-9 thc. you must be of legal age to enter.
Last Updated: June 11, 2025
Thank you for shopping with Orchard, part of the Supergalactic Brands (SGB) family. The following Shipping Policy applies to all orders placed through enterorchard.com and governs your use of our shipping services.
Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).
You will receive a confirmation email with tracking information once your order ships.
Processing times may be delayed during high-volume periods, promotions, or weather-related events.
We ship via major national carriers (e.g., USPS, UPS, FedEx), based on best available service to your location and compliance with hemp-related delivery regulations.
Standard Shipping (3–7 business days, after processing)
Expedited Shipping (2–3 business days, where available)
Shipping times are estimates and not guaranteed. Delivery delays may occur due to carrier issues or regional compliance restrictions.
Shipping costs are calculated at checkout based on your order total, weight, and delivery address. We occasionally offer free shipping promotions or brand-specific rate discounts across the SGB network.
Due to state and local laws regarding hemp-derived products, we do not ship to the following U.S. states or territories:
Colorado, Washington State, Louisiana, or Alabama.
We reserve the right to cancel or restrict shipments to certain areas at our discretion. If your order cannot be fulfilled due to legal restrictions, you will be notified and refunded in full.
By purchasing from enterorchard.com, you confirm you are of legal age to purchase hemp products in your state (typically 21+). In some cases, age verification may be required at checkout or delivery.
We ship to P.O. Boxes and APO/FPO addresses via USPS. Delivery times may be extended in these cases.
Once your package has been marked "Delivered" by the carrier, we are not responsible for lost, stolen, or misplaced packages. If you believe your package is missing:
Check with neighbors or other household members
Contact the carrier directly
Email us at contact@supergbrands.com — we’ll help investigate
If your package arrives damaged or you receive the wrong item:
Contact us within 72 hours of delivery
Provide your order number, a description of the issue, and photos if possible
We will work quickly to resolve the issue and provide a replacement or refund where applicable
At this time, we only ship within the United States. We do not offer international shipping due to compliance with international hemp laws and customs regulations.
Your order may ship in multiple packages depending on inventory availability or fulfillment center logistics. You’ll receive tracking information for each shipment.
Questions? Reach out to us for shipping inquiries or delivery updates:
📧 Email: info@enterorchard.com
📞 Phone: (619) 663-5286