Refund policy

Return & Refund Policy

Effective Date: JUNE 1, 2025

Thank you for shopping with Orchard. We stand behind the quality of our hemp-compliant products and want to ensure you have a great experience. Please review our return policy below.

30-Day Return Policy

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused, unopened, and in original packaging

• Tags and labels must be intact

• You must provide proof of purchase (receipt or order confirmation)

📩 To start a return, email us at contact@supergbrands.com or call us at (619) 663-5286.
🏷 Returns sent without prior approval will not be accepted.

Return packages must be shipped to the following address:
5303 VASQUEZ BLVD UNIT 102 COMMERCE CITY CO 80022

Return Process

If your return is accepted:

1. We will send you a return shipping label

2. You’ll receive detailed instructions on where and how to send your item

3. Once we receive and inspect your return, we’ll notify you of your refund status

Damages or Order Issues

Please inspect your order upon arrival and contact us immediately if:

• The product is damaged

• You received the wrong item

• The item is defective

We’ll evaluate the issue and work quickly to make it right.

Non-Returnable Items

The following items cannot be returned:

• Perishable goods (e.g. foods, flowers, plants)

• Custom or personalized items

• Personal care products (e.g. opened cosmetics)

• Flammable liquids, gases, or hazardous materials

• Sale items and gift cards

Please contact us if you have questions about a specific item’s return eligibility.

Exchanges

To exchange a product, please:

1. Request a return for your original item

2. Place a new order separately once your return is approved

This ensures the fastest way to get what you need.

EU Customers – 14-Day Right of Withdrawal

If your order ships into the European Union, you may cancel or return it within 14 days for any reason, per consumer protection laws.

The product must be:

• Unused and in original condition

• Returned in original packaging

• Accompanied by a receipt or proof of purchase

Refunds

Once your return is received and approved:

• A refund will be issued to your original payment method

• This typically takes 7–10 business days

• Bank or credit card processing times may vary

If more than 15 business days have passed since your return was approved, please contact us at hey@enterorchard.com.

Questions?

We're here to help.
📧 Email: info@enterorchard.com 📞 Phone: (619) 663-5286